Guarantees and refunds
If an order at Premium24 is not delivered because of a problem on our side, the money is refunded in full within 1 day. We only ask for your @username and never need a password, SMS code or card details. Every payment is matched to its order by its own amount, so money does not get lost.
Updated:
What does Premium24 guarantee?
Not delivered? Refund within 1 day
If an order is not delivered because of a problem on our side, the money is refunded in full within 1 day. Every som you pay either arrives as Premium or Stars, or comes back to you.
Nobody logs into your account
We only ask for your @username. Premium and Stars are sent through Telegram's gift feature, which needs no password or code.
We never need your card details
You send the money yourself from your own banking app. We do not ask for your card number, expiry date or CVV.
Your payment does not get lost
Each order has its own amount, and that is how your payment is matched to it. If money arrives and the order does not close automatically, it is checked by hand.
You know the price up front
You never pay more than the amount the bot shows. There are no extra fees on our side.
No repeat charges
Nothing renews automatically. We have no access to your card, so nothing can be charged later.
What should I do if something goes wrong?
First go through the checks on the Paid but nothing arrived page. Often Premium or Stars have already arrived and you just need to know where to look. If they really have not, message the @premium24_bot help center and send:
- the receipt or a screenshot of the transfer;
- the amount and time of the transfer;
- the @username from the order.
Do not pay again until the first payment has been checked.
Key facts
- Not delivered
- Full refund within 1 day
- What we ask for
- Only your @username
- What we never ask for
- Password, SMS code, card details
- Extra fees
- None
- Automatic charges
- None
- Where to write
- message the @premium24_bot help center
Questions
How is the money refunded?
To the card you paid from. Send us the receipt, the amount and the time of the transfer.
When is the money not refunded?
When Premium or Stars were delivered to the @username you entered. That is why you should check the username before paying: a gift sent to the wrong account cannot be taken back.
I sent the wrong amount. What should I do?
Please message the @premium24_bot help center and send the receipt. The payment will be checked and either your order is delivered or the money is refunded.
Buy in our Telegram bot
Open @premium24bot, choose what you need and pay with an Uzcard or Humo card.